Privacy Policy

Information We Collect

Lightbridge Software is a trade name of Lightbridge Solutions LLC, which operates this website and is responsible for the personal information described below. Lightbridge Software collects information you provide directly when you submit a form on lightbridgesoftware.com, including your name, business email address, company name, and the content of your message. We also collect technical and usage data automatically, including IP address, browser type, device information, pages visited, referring URLs, and UTM marketing parameters.

How We Use Your Information

We use the information you submit to respond to your inquiry, provide the services you request, and follow up about relevant offerings. We use technical and usage data, in aggregate, to operate and improve our websites, measure marketing effectiveness, and understand visitor behavior. We do not sell your personal information.

Cookies and Tracking

Our websites use Google Analytics 4 for usage analytics. Google Analytics sets its own first-party cookies in your browser, named _ga and _ga_ followed by an identifier, to tell visitors and sessions apart. We also use Cloudflare Web Analytics to measure page load and performance in aggregate; Cloudflare states that it does not use cookies or localStorage to collect these metrics. We store a visitor identifier in your browser localStorage and a session identifier in sessionStorage (cleared when you close the tab). The visitor identifier is replaced after two years; identifiers created before that rule took effect start their two-year period on your next visit. These identifiers help us attribute marketing activity and understand return visits. You can clear this data at any time through your browser settings.

Third-Party Services

We rely on a small number of service providers that process data on our behalf: Google Analytics for usage analytics, Cloudflare for website hosting, content delivery, and security, and an internal lead-intake service (built on Cloudflare Workers) that validates form submissions and emails them to our team. Each provider is bound by its own privacy and security obligations, and we do not authorize them to use your information for their own purposes.

Automated Sorting of Messages

When you send us a message through a form on this site, we use an automated tool to suggest which team should read it. The tool is run by our provider, Cloudflare (Workers AI). We send only a shortened excerpt of your message text, plus the topic you selected and the form type. Before sending, we try to remove email addresses, web links, phone numbers, addresses and names, but this is not perfect, so please do not put sensitive details in your message. We do not send your contact details or any attachments. If a message contains a financial or identification number, we do not use the tool for it. Cloudflare states that it does not retain this text after it returns the result and does not use it to train its models; it may process the text outside the United States. We keep your message in our own systems under our retention schedule. The tool only suggests a category. Our staff review messages, and the tool makes no decision about you.

Data Retention

We retain form submissions and related correspondence for as long as needed to respond to your inquiry and maintain our business relationship, and as required by law. Aggregated and anonymized usage data may be retained indefinitely. The visitor identifier is stored in your browser and replaced after two years, and the session identifier is cleared when you close the tab. You can clear both at any time through your browser settings.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, to object to or restrict its processing, to request a copy of it, and to opt out of the sale or sharing of personal information. Lightbridge Software does not sell personal information. To exercise any of these rights, contact us using the details below, and we will respond within the timeframe required by applicable law.

International Data Transfers

Lightbridge Software is based in the United States, and the information we collect is processed there. If you access our websites from outside the United States, you consent to the transfer and processing of your information in the United States, where data protection laws may differ from those in your country.

Children's Privacy

Our websites are intended for business audiences and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Data Security

All data is transmitted over HTTPS, and form submissions are processed through our secure, rate-limited lead-intake service before reaching our team. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the date shown above, and material changes will be noted on this page.

Contact

For privacy questions or to exercise your rights, contact us at hello@lightbridge.ai or write to: Lightbridge Solutions LLC, doing business as Lightbridge Software, 11921 Freedom Drive, Suite 550, Reston, VA 20190.

Draft provided for transparency. A comprehensive policy reviewed by legal counsel will replace this page before public launch.